28.07.2021, 19:34
Hi Mynameinone
I´d go on with the Tip from Jan and search for an experienced electrician who can fix and isolate the cable again properly. Can´t be to big of a deal if only the Isolation is damaged.
AFAIK it´s also an insurance technical thing for Stromer. I had the same with two batteries. They got killed from recuperation during warranty time. Most likely only the BMS was damaged but they don´t repair the batteries. Instead they send them back to the manufacturer. If they´d repair, they are kind of the new manufacturer what´s makes them liable for theoretical accidents.
But then, i´m no lawyer...
Good luck to you! Feel free to post how you solved your problem.
Cheers
hannes
I´d go on with the Tip from Jan and search for an experienced electrician who can fix and isolate the cable again properly. Can´t be to big of a deal if only the Isolation is damaged.
AFAIK it´s also an insurance technical thing for Stromer. I had the same with two batteries. They got killed from recuperation during warranty time. Most likely only the BMS was damaged but they don´t repair the batteries. Instead they send them back to the manufacturer. If they´d repair, they are kind of the new manufacturer what´s makes them liable for theoretical accidents.
But then, i´m no lawyer...
Good luck to you! Feel free to post how you solved your problem.
Cheers
hannes