stromerforum.ch

Hallo,
have picked up my ST2 1 week ago from the bike shop. It's a pleasure to drive as an e-bike. as an i-bike it's far from perfect to say the least. It has taken one week to receive my PIN...seems the bike was lost in the i-cloud...anyway finally received it yesterday.

Decided to see how good the lock-mode is and it's so good I can't unlock it anymore
I wanted to see what would happen when you try to move the bike in lock-mode....lights start to flicker and the engine starts to brake.....impossible to drive...perfect!

but how do you get out of Theft-mode????
The user manual mentions to push the on/off switch to show the keyboard to enter the pin but the on/off switch doesn't do anything when in Theft-mode!

Have installed the android-app where I can see my bike is locked and theft is active.....pushing unlock-buttons simply doesn't do anything...

anybody any idea? at the moment my ST2 is not more then a Xmass-tree in my garage :mad:

peterw: schrieb:but how do you get out of Theft-mode?

Zitat:Der ST2 kann nur über die myStromer App aus dem Diebstahlmodus geholt werden. *)

Link: www.stromerbike.com/de/ch/support/support-st2/diebstahlschutz/diebstahlmodus

*) Google Translator:
The ST2 may be brought only on the myStromer app from the theft mode.

thank you for the link.

It's not possible to deactivate theft mode on my bike. Each time I try to unlock theft mode the android app crashes

knowing that the Theft mode can only be deactivated through the app is a nightmare...if somebody unintentionally moves the bike you're stranded if you don't have the app! why not having access through a secure website, would makes life much easier...

I have a windows phone and iPad1 so impossible to install the current apps, had to get the android tablet from my father to try it now.

Would recommend Stromer initiates a 24h assistance line where stranded users can get their bikes unlocked.

Have incidentally gotten into anti-theft mode once. Didn't succeed at first. First of all be sure that you have a good internet connection. Than select 'Control' in the application and there select 'Help'. Than select the un-theft button. Can take several minutes to get out of theft mode. (That's what I have remembered from my experience)

have called Stromer-support, they have moved the bike to untheft-mode for me.
While I had the guy on the phone I tried putting the bike in theft-mode...it works. Pushing the untheft-mode button doesn't do anything with the bike.
Seems there's a bug in the app...Those people that are using the Android-app be aware! They'll be looking into it.
I will not use the lock-mode until it's fixed and even then it's
a risk while I don't have a device that can run the app. Windows phone is not on their to-do list
FYI, they're working on a internet web-portal with the same functionalities.....release-time not available
I'll settle for a free stromer-iPad until it's available